Since then, Casino Del Sol has grown to include: It appears that the problems have been resolved. Eric, who used to work at Loews Ventana Canyon resort in Tucson, gave me a sip of a fig-spiced vodka-whiskey infusion, which he said takes weeks to perfectly blend.
With so many casino-resort options closer to home, Casino del Sol would be a great getaway when paired with a headliner concert at the adjacent 5,seat AVA Amphitheater. The main concert season is spring through fall. I casino del sol paradiso bar reservations again this week and was put through to an agent instantly on the first call and within a couple of minutes on the second call.
Consumers are appreciative of brands that seek to define themselves in a positive and forward-thinking light.
The first two times I called on the morning of my stay, I was on hold for more than 10 minutes each time and hung up in frustration. I didn't want to leave the Semalulukut treatment room. Casino del Sol's new resort-style hotel by Dawn Gilbertson - Jan. Casino del Sol's rooms reminded me of the stylish, spacious rooms at Talking Stick.
In addition to the evolved branding, Casino Del Sol has also embarked on aesthetic upgrades to the facility itself, further proving the customer experience is priority. When a person finally answered, I said I'd never been on hold so long from a hotel room.
For employees, an E-Learning module was created to view and learn about the new brand and correlating campaigns.
There are a lot of big-spa touches, including New Age music and an assortment of healthy snacks and tea set up outside the relaxation rooms where guests wait for their treatments. It was cozier than many of the ultra-comfy beds touted by major hijack texas holdem chains.
With four booths and 17 bar top gaming machines, it is the ultimate hot spot for Casino Del Sol guests. She told me there were three employees handling reservations and routing other calls while the five front-desk employees on duty were "standing in the front not doing anything.
A valet attendant who hadn't even waited on me kicked things off, wishing me a great stay as I headed to the lobby.
Booking a hotel room shouldn't require three phone calls and a smattering of four-letter words from me. Several restaurants ring the main floor. The room resort's television ads, which invite would-be guests to "raise your expectations," tout the copper-domed resort's restaurants, rooms, pool, spa and casino.
The pool area is classy, with burnt-orange lounge chairs and cabanas, a bar, palm trees, fountains, nice mountain views and an hourly water show set to music. It would have been worth it just to slip onto the heated massage table and have the therapist tuck a warm towel under my neck and over my eyes.
The front-desk agent was still learning the check-in ropes but sent me on my way with a sincere "Thank you for staying at our resort. The Hiapsi spa is small, with just five treatment rooms and one shower, but that wasn't a worry because I was the only guest there.
When I called the front desk from casino del sol paradiso bar room, I was greeted by the same recording, interspersed with classical music. The gorgeous sunrise provided the perfect wake-up call, although you can set an alarm or order a wake-up call via the flat-screen television. After that, it calvin casino sign up code time to check out.
The personal television sets weren't working, but an attendant offered to help with the main television and brought me a bottle of water when I asked her to point me to the water fountains.
The third time was a charm, albeit preceded by another long wait. Semalulukut means hummingbird in the Pascua Yaqui language. I went to the bar of PY Steakhouse for the wine tasting and ended up staying for dinner because the bartender, Eric, was engaging and gave me that lesson in mixology.
Zeboz, the bar in the center of the of the Piazza gaming floor at Casino Del Sol has undergone renovations during the past several months, and is now better than ever.
There is a mix of table games and slot machines. We can take pride in the fact that we are continually leading the way to an ever higher standard of guest service.
My room looked out over the valet entrance with mountains in the distance. Otherwise, service was solid. Zeboz can now hold five times the capacity.
But it wasn't my last encounter with the loud talker on the recording. Here, guests can feel the genuine embrace and a warm welcome that only Casino Del Sol will provide. But that's what it took to book my stay through the reservations department.
A hotel representative I contacted after my stay blamed the long waits on the high volume of opening-week calls "that threw off our entire system.
But the massage that followed was pure bliss, 25 minutes of heaven for my running-battered feet. The absolute best part of the room: The booming voice on the recording kept telling me how the resort was "ready right now" to help me get started in planning my trip.
The front-desk agent promised to tell her manager about the interminable wait.
Casino Del Sol captures all the color, excitement, and flavor that is the Desert Southwest.